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  • I don't understand why Walmart continually puts their ESL staff on reception and answering the main phone lines. If you've just arrived in this country and you barely speak English and barely understand, why don't you work somewhere where there is minimal interaction with needy customers and clients while u r learning how to better your English skills like stocking shelves or folding clothing or something. I've called Walmart stores across North America and it always seems like the person who has the least amount of English language understanding or pronunciation is always the one answering their main phone line. I called today at 8 AM to this Sage Hill location and the Indian accent man who answered the phone answered loudly and impatiently with "hello! " I asked for the department that sells posters. He said what kind of posters but I could barely understand him. I said paper posters that you hang on the wall. He said nobody's there. I said what time do you open because clearly that's not the right way to answer the phone during business hours, he said we've been open for over an hour. I said is this Walmart Sage Hill? "Yes! " Very rude and brusque. I said well I'm not going to drive all the way up there until I know that you have the poster in stock that I need. He just put the phone down and starts yelling at somebody across the room "will you talk to some customer needs a poster..... A poster ! Poster!!!! poster! I don't know why she needs a poster! Can you talk to her!?" And I could hear a lady w a very very thick Chinese accent saying what kind of poster what is a poster? He Answers "poster! Poster! PUSTIE! ( this is how he spells poster to her. As if that supposed to help her understanding.) You know a poster! Talk to her! ". I am all this time wasting all my time, if you're gonna be answering the phone, and just passing over to somebody else, and clearly barely speak English and you certainly don't know how to spell, why don't you let somebody else do that job and you can find something else that you actually can do. The lady Jean"s Chinese accent was almost as terrible as his Indian accent but at least she was helpful wrote down the UPC code found the poster and called me back and put it on hold for me. That's exactly what you're supposed to do as staff, you do what is being asked of you by the customers ....But the whole process took forever over a half an hour to just explain to her because again she barely spoke English either.The idiot who answers the phone first though is a complete waste of space.
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