Dan is awesome. Professional. Courteous. The touch screen on my Motorola Maxx was cracked due to something that fell on it - freak accident. In mid-August I dropped my phone off knowing he had Motorola brand touch screens on order since mid-June. Thankfully I still had my old phone because I had only upgraded phones recently. He said I would be first in line when he received the needed part. Just got it back and am happy with paying the $250 instead of $700 for a replacement. Other cell phone services were charging the same price for off brand touch-screens. I will recommend Sun Cellular to everyone I know and will do business with him again, but hopefully I won't need to!