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  • I placed a simple catering order for Mother's Day, and QDOBA's service failed miserably. I had confirmation for a 1030am pick up time, even though the restaurant did not open until 11am. When I got there, the doors were locked, but the staff was inside working. I tried knocking and waving them down, and all the workers blatantly ignored me. They would look up at me and walk off. One girl was smiling and laughing. I was stuck waiting outside until 11am when a worker finally came to unlock the door. She didn't even bother acknowledging me, just unlocked and walked off behind the counter. Finally, as if I was bothering her, she asks what I wanted. I explained to her that I had a pick up at 1030am. Seeming quite annoyed, she threw her hands up and shrugged her shoulders saying that she doesn't have any pick up order for 1030. I showed her my correspondence with the catering coordinator. After much hoopla, they eventually put my order together and rang me up. After I reviewed the receipt, I noticed that I was incorrectly charged $27.50 for an item. When I showed her the mistake, she had to call her manager. She was speaking in Spanish with the manager, so I was unable to understand what she said. After she got off the phone, she opened up the register and gave me $17 in cash, and promptly asked if there was anything else. The service was bottom of the barrel. I arrived an hour late because of their mistake. No apology from the staff at all. On top of that, they made me feel completely unwelcome. I could have easily gone to Chipotle, Rubio's, or Zabas for similar food but with much more attentive service. I was supposed to receive a call from the store manager, but never received one. So instead, I shared my experience as requested on my receipt. I was supposed to receive a call after that as well, but didn't. QDOBA completely dropped the ball, and I was hoping they could make it right. Very disappointed.
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