This Ritz is disgusting. We just got back to our room and didn't receive turndown...? (We left at 5:39 and it's 1am?!)... The pool is awful, there is rust all over the cabana structure, and the grounds were disgusting (as in there was a half smoked cigar that some douche left out... on the ground... which looked like it had been lit rotting for a week). Topping it off, we ordered late night room service and they brought the wrong order (presented it all to us, and then took it away when they realized it's the wrong room/order, meaning someone is going to be re-presented with food we could have touched). I think the brand is generally quite reputable, but, Host needs to de-flag this property. It could barely pass as a Marriott.