RACHEL IS THE MASTER OF HAIR!!!!!!!!!!!!!!! I was in town for a short trip and really wanted to have my hair lightened up. Unfortunately a few months prior to my appointment I had used henna on myself and I wasn't aware that its extremely difficult to highlight hair after henna has been used. But Rachel was not deterred. She offered to do a test strip to see how the hair would react reminding me that it would take around 45 minutes and then if it worked to actually highlight my whole head would take about 2 hours with processing and applying. I said go for it! She was honest about prices and time and risk and overall was just an awesome hair artist. I felt completely catered to as a walk in which I feel rarely happens. So completely pleased. Oh I didn't even mention how awesome I looked after!!