Disappointed - ordered an Americano with soy and hazelnut, and it tasted like hot water. My son ordered an iced coffee, seen that the coffee was premade and stored in a pitcher. The barista attempted to pour the coffee when he noticed the top of the pitcher had frozen over, so he chipped away at it to pour the coffee out, I have NEVER seen this at a coffee shop. The soy milk was kept in a 1/2 gallon carton, and the guy STEAMED the soy milk INSIDE the carton for my drink, and then again for my sons drink, doesn't this add WATER to the soy...ugh. I didn't even finish my watered down Americano...never going there again.