Honestly I had a terrible experience at this location's drive thru today. I wanted to order the sweet cream cold brew drink, and I was told they were out of cold brew. Then I asked about doing a latte with coconut milk...no coconut milk. I asked the woman speaking to me what I could substitute for the sweet cream cold brew and she suggested an Americano with the sweet cream and vanilla flavorings. Then another voice came on the speaker asking "So what are we doing today?"....back to square one. I ordered the suggested replacement for my original drink, and the woman handed it to me through the window. She didn't thank me or act friendly at all and handed me my drink, turning away. My drink was bitter and stale tasting, not at all like what I asked for. I ended up throwing most of it out. Very disappointing!