A few months ago we had engineered hardwood floors installed and I am very pleased with the outcome. I would say they are very close to 5 stars but there is always a little room for improvement or just little mishaps. However, from having dealt with several contractors for different things, working with Ken and his team was almost effortless. From the moment we met Ken, he was very courteous, professional and always responsive for any questions. The rest of the team was just as nice. I would use them again in the future.