This review is based solely on the customer service I received in trying to book an appointment, since I never got the massage. I booked my appointment thru their online booking service with ease. Two days before my booked appointment I got a message that my appointment overlapped another appointment and they were rescheduling me for the following week. I had planned to have the massage a day after running in the Rock n Roll marathon, so the following week was pointless.
I was told that this error had never occurred with their online booking before, and they were not sure why this happened. She couldn't understand why I was allowed to book my appointment, a client of theirs "who always has the 1:30 slot had one of the appointments, and her friend had the other". Seems as if they bumped me to accommodate their pre-existing client, since "this error has never occurred before".
I won't be giving this business a second chance.