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  • I was a regular customer of Urban Turban .. but not anymore ! Last week I had a very bad experience at Urban Turban. I had a friend visiting Las Vegas from California and I took his and my family to Urban Turban. We are all vegetarian and there was only one option for Veg Subzi (Curr) "Paneer Tikka Masala" ! Usually we have seen at least 2 options here as well as other places. The "Dal" they had was very salty and all of us could not even eat it. On top of all these when we ordered Garlic Nan, we were served cold Nan which was difficult to cut and chew. After we had our lunch when I went for making the payment, I mentioned my feedback to the manager/owner ... He accepted that buffet was missing one item (curry) and told us that he would take care of this.. He looked at the bill and then he said he could not do anything in the bill and provided us with $20 coupon ($20 written with pen on business card) to be used next time (we need to see him when we go and remind him about what happened to redeem the same). Also, there was some additional item called "Party Gratuity" of $8.00 which took me by surprise as I never had to pay the same before ! I think if he really wanted to retain the customer he should have compensated us in the payment same day rather than giving us a coupon and making it necessary to come again to redeem it !! Anyways, I don't think I would visit again this restaurant .. never with any guest for sure......
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