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  • My family and I stopped by Tivoli Villagel last weekend to have lunch at Pkwy Tavern. I bookmarked this spot after reading the inviting review from James H. The restaurant itself was nice. They definitely take pride in supporting local UNLV Rebels. That was pretty cool. I enjoyed all of the cool decorations on the walls in the entrance. I admit I am a sports fan, so that was the first plus. We were greeted and seated by a extremely pleasant host. I noted the restaurant was extremely clean given the rain and amount of people in there. Our waitress could have been friendlier and her service was lacking to say the least. If we needed something she appeared annoyed, which in turn, of course annoyed me more!! She messed my order up on my salad with the dressing on the side request. She said, " It's mixed in there already" I politley reminded her that I wanted it on the side. She looked at me like "Oh well!" I wasn't about to let her ruin my family meal anymore than she already had. So I let it go and let her tip reflect my dissatisfaction with her. My review lost a star as well due to her lack of care and consideration toward paying customers. She is representing this establishment for what they offer, as far as customer satisfaction goes In my opinion. My Caesar salad with chicken breast was really good despite the above mentioned error. Family reported their food was delicious also. We signed up for their rewards program early on when we first sat down. I really was looking forward to this being a place we may frequent since we live close by. I noticed on their app a free t-shirt came with our participation. That was pretty cool! Asking the waitress about it was not. She said that could wait till after the meal!! When she dropped the check off she never mentioned the t-shirt. I noticed the manager walking by and flagged her down for our shirts. Super friendly manager. She asked what sizes and quickly got them with no problems. On the way out I did let her know of my displeasure with the service or lack of. She apologised in a very sincere manner. That meant alot to us. Overall based on atmosphere and food I might, come back. Provided I had a different server. Horrible service just ruins it for me. :(
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