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  • I would recommend this store over any of the big box stores. Randy was super knowledgeable and didn't try to sell you anything that he didn't believe in. He was extremely honest and forthcoming on what was great and what sucked about each appliance. As a consumer, I appreciated that honesty. We bought a washer and dryer from them, and were so pleased with their customer service, that we went back and bought a fridge from them as well. The purchase process was easy, and we got a great price! They would get 5 stars if I didn't have an issue with the guy that they get to do their deliveries: Clarence Goodman. Simply put: He's kind of an ass. For our washer and dryer he showed up 30 minutes later than our 2 hour "window" and gave my husband real attitude when he found out the laundry room was on the second floor. I realize they are heavy, but isn't that something that you ask when you say you are going to "deliver and install" the system? He ended up charging us more for "steps" and install services, which I would've been fine with if it wasn't for the attitude! Then when I got word that he had my refrigerator to deliver (a day before the day Randy and I agreed upon at purchase), I missed his call and called him back asking him to push it back a day (I had already scheduled to take a day off to be there on the originally agreed upon day). He never answered. I left 2 messages and called 5 times and he never once picked up his phone to give me a simple "yes" or "no, that's not going to work". You know, for a job that is purely customer service, he was terrible at it! So now, I have to go to my house during the time block that he said in his message and sit there for a few hours wondering if he'll show up or not. In summary: Best Home Appliances are awesome...but if you do go there, make sure to see if they can use a different delivery guy than the Goodman Bros guy, because he's TERRIBLE!
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