I have been here twice and my mother once. My experience was better than hers.
My review: The first time I came in was for a mani/pedi, sauna, and hot stone massage Groupon deal that I had. My friend and I arrived for our appointment on time, but ended up getting in about 20 minutes late. The mani/pedi is nothing to brag about but at least the employees were nice. (This was awhile ago so perhaps they have improved that part of the facility). Since we were already behind schedule the massage therapists came in to get us but our toes were still drying. They made us go anyways. I did not like worrying about messing up my polish during the massage. This was my first massage and I thought it was fine. No complaints. Afterwards, was the sauna. My friend came in with only a robe on but I was dressed back into my clothes. My therapist had forgotten to have me put a robe on, so I sat awkwardly in the sauna in my clothes. It was a tight fit for 2 people and not much of a private changing area as it was just blocked off by a divider.
My second visit was also a Groupon deal for a facial. This was a great visit with no complaints. I really had a nice facial.
Mom's review: My appointment was 10 AM. I filled out my paperwork online ahead of time and clicked submit. However, when I arrived at the place the said they could not locate it so I had to fill it out all over again. I was told my massage therapist was running a bit late. I did not get in until 10:30, 30 minutes late. The massage was just okay. I have had way better. Sadly I was supposed to get a 50 minute massage and a 30 minute add-on service according to my Groupon. I asked for reflexology as my add-on but the massage therapist talked me out of it for a Foot Delight instead. They integrated the massage with the add-on so I only got 50 minutes total. What a rip off! My facial was very nice but the employee smelled of cigarette smoke which was bothering to me. They tried to get me to sign-up for a membership at the end.