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| - I have been a regular at this location for the last 7 years and this last Friday, I was extremely dissapointed by their "service".
First, let me inform you that they have JUST opened after being closed for a few weeks due to the recent renovations which look like they were rushed. None of the tables have been replaced, or reupholstered. The old outdated in table BBQ's are still there and still unreliable as those who frequent here know how they are in need of replacing . The dining area has been expanded since their recent aquicisition of the space that used to be the Frame+Art business right next door, which gives them a bigger seating area around the sushi chefs station and a separate dining area that does not have the in table BBQ's. For when you wish to order from the regular menu.
The menu itself hasnt changed. The all you can eat menu food quality is still outstanding. Portion sizes are good and will fill you up before you know it. And that's where the good things end.
Where they lose points other than the lack of reinventing the space is the lack of service.
The staff is disorganised, unmotivated, have no tableside manners, don't communicate with one another, show no initiative that they want to be there. Any kind of managerial or leadership is non existent. Or any management for that matter.
It took 25 minutes from when my wife, two daughters( 7 and one year old) and myself walked through the door before anyone acknowledged us and offered us a table; even though we told them that we has a reservation and the place was empty.
When we did sit down it took another 20 minutes before a server came and took our drink orders. But we were not given an all you can eat menu list or pencil, drinks, plates, chopsticks etc until after we reminded them the fourth time.
When we finally put in our food order and got our drinks, the restaurant was only a third full and yet, it took almost an hour before we received our FIRST round of sushi. An hour! And the entire time we had to keep asking for missing food items and sending other items back that were sent to us by accident
I am very dissapointed and will not be coming back here again. Which sucks to say because again, we have been coming here for 7 years. And if you think I'm joking you can literally just walk out without paying for anything because no one gives the host station a second look.
My advice:: Go to SAIT across the street and take their 2 day sushi making course and make your own at home for half the cost of paying $25 a head.
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