Just an update on my complaint with Ruby Tuesday.
The following day (Apr 4th) I received an email from Guest Services telling me that "we are forwarding your concerns to our senior management, for follow up with the restaurant team. We anticipate a response directly to you within 48 business hours."
On Apr 10th after hearing nothing from anybody I emailed Guest Services back:
I just want to make sure that I understand correctly.
Is this the follow up for the senior management team?
The first email states that they will respond directly with me in 48 business hours.
48 hours from Tuesday April the 4th is Thursday April the 6th.
Have not heard from anybody, just this email.
In response to this email I then received from Guest Services a coupon for $30.00 off and the Gastonia manager called on Monday in the 5:00pm hour but I missed his call. I returned his call the following day at about the same time he had called me but he was not there. I was told that he would return my call. Today a week later, I am yet to hear from him.
As stated in my original email since moving to Gastonia NC, the local Ruby Tuesday has been very poor with no improvement. I tried the restaurant repeatedly before give up on the Gastonia location but I would go to Ruby Tuesday when I traveled. I never want a coupon for a "free meal", just to have my local Ruby Tuesday improve so that I could return to being a frequent and loyal customer again. I have to say though that since corporate seems to think that throwing "free meals" at customers to make them return instead of improving the restaurant is not a place I want to be at. You Ruby Tuesday, have lost a customer permanently.