The facility looks new and great, but the faculty failed to answer very important questions, provide alternatives for me, and to send the required paperwork to my insurance prescription carrier. I made it very clear to my doctor that I needed an emergency inhaler. She prescribed it. The first time the prescription wasn't sent to the pharmacy. The second time the pharmacy told me they were waiting on my doctor's approval. The doctor's staff assured me they had sent the necessary paperwork to the prescription carrier and asked for the approval to be expedited.
I took it upon myself to call the prescription carrier to ask for an update. Each time they informed me that they had not received any paperwork from my doctor's office. Seven days later the prescription carrier informed me they had just received it (via fax- I would assume this is almost instantaneous.)
Due to several days without my long-term inhaler I suffered from an asthma attack. Thankfully Urgent Care provided me with emergency care. This could have been prevented if I went to a different facility where the staff is not just friendly, but knowledgeable and responsive to patients. I will not go back for any type of medical care.
The location I am reviewing is the Gateway Family Practice at 3830 E. Van Buren St., Phoenix, AZ 85008.