I'm speechless at how good a job Kent and Dawn did. I had some tough stains from the former home owner that would not come out as well as a few burn marks from cigarettes. I even had the carpets steam cleaned upon moving in and still the stains did not come out. Then I called The Carpet Medic and there is ABSOLUTELY no trace of those problem areas. They do fantastic work and if you have a few problem areas where nothing has worked, give Kent and Dawn a call. You will not be disappointed.