After my last experience I was contacted by Josh, one of the owners of Massage 1. Josh was genuinly concerned about my unhappiness and invited me back to try them again. I am always willing to give a business a second chance when they care enough to respond to a negatvie review in a positive way.
It is very apparent that Massage 1 cares about their clients and wants them to have a great experience every time. Josh paired me with a therapist that specialized more in relaxation and it was a huge difference. The massage was much more what I was used to and I left feeling very relaxed. Excellent customer service can be hard to find these days, but it is alive and well at Massage 1. Be sure to tell them what type of massage you are looking for so they can pair you with someone that will fit your needs.
Thanks for the great service, I will be back soon.