After having called a week in advance to let them know we would be having a going away gathering there and there would be 30-50 people arriving between 11:30pm and 12:30am, they (specifically Julie the manager ) handled our group horribly. Our group works in show business here and would be coming after shows.
Whoever answered the phone a week ago said they would make a reservation for me to ensure staffing. I called to double check yesterday morning and there was no reservation, nor enough staff. After discussing this with Julie, my understanding was that they would be staffed, and would take care of our large group who loved this bar. Also discussed was that on their site it states open till 3am. We would definitely be there till at least 2. She stated they usually close at 1 on Tuesdays but if there was business they stay open. Great!
Nope. I arrived to last call at 12:20am, a bar of 30+ people (almost ALL) were our group and an obstinate and ridiculous manager stating no one was there at 11:30p like the reservation said ( not true as well) so they were going to close. CLOSE WITH A FULL BAR AND MORE COMING.
Unacceptable.
We left immediately, deciding to give our money and very loyal patronage to #donttellmama across the street.
Worst manager ever. Owners will be contacted.
As long as Julie is the manager, take your business elsewhere. #parkonfremont