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  • Checked in July 16th. Upon entering our room, noticed that one of the tubs was dirty with hair and dirt. Moved on to find a French fry on a shelf below the living room Tv. Then my wife pulled out a glass to get a drink and found it to still have lip stick marks. She looked at a few more dishes and found food stuck to a plate. The kitchen cabinets had sticky stuff on the pulls. Some cabinet trim fell off inside the dishes cabinet. Brought back a few Costco pizzas and used the provided pizza cutter, that is until it completely fell apart. I did call the front desk a few times to let them know and they offered to send house keeping to clean. I declined as I felt we would obviously do a better job. We are in a group of 3 families and the other three rooms only had cosmetic issues. The verdict is still out as we are on day 2 of 7. I personally would return to the Villas a few blocks away next time, but we will see how the remainder of our stay turns out. UPDATE: A few days after leaving I sent the "Resort" an email allowing them a chance to at least apologize and say they will work on the cleaning issue. As of a week later NO response. It is obvious they don't care. We have stayed at many other Diamond resorts and always had a good experience. Will not stay here again.
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