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| - I was really looking forward to having a rotating sushi restaurant in Las Vegas, I was used to going to many of them in Los Angeles... which gives me pretty high standards.
And I know they just opened but, my experience was terrible and I'm not going back.
They did give us a discount because were so many problems over all that night with lack of food on their conveyor belts and slow service. But that still doesn't make me want to go back.
Pros:
The staff was nice, large space, clean, and nice aesthetics.
Cons:
1. The conveyor belts had like nothing 85% of the time we were there. When there was stuff on the conveyor belt it was only sashimi and no rolls at all or any variety. (Tried to attach a video I took but it doesn't give me an opinion to post it, I see if I can post it at some point) and we were there around 8pm on a Saturday and there were a lot of people. Also some of the times that they did have items on the conveyor belt they didn't match the title card that was in front of them. (Towards the time we were leaving, like after an hour was when they started to have more items on the conveyor belt, but again all sashimi and nothing else)
2. A lot of the food had no taste
3. The pictures on the screens don't really match to the size that you get. For example I got an avocado roll and it was the size of my finger it was so tiny(looked much smaller than the picture see attached)
4. The iPads they use for the orders don't swivel to your direction so it's very annoying, it stays perpendicular to you at all times. And screen is so sensitive that if you tap on something by mistake, it puts the item in your order list, then when you go to your screen were you double check your order before ordering it, things will pop up that you didn't even know you pressed. You can delete them before you press order. But it's very annoying.
5. There are no descriptions of what is in any of the food. If you're ordering a roll for example you don't know what's in the roll unless it's like a basic California roll or something. If you order a specialty roll or more pricey food you have no idea what's in it.
6. The rotating belt delivery boat for when you order something off the screen didn't work on our row but It worked on the other two. All our food had to be delivered by servers. The servers kept asking us over and over which items we had received from our order, which got really annoying.
In my opinion, It's a very large conveyor belt sushi restaurant which shocked me that they weren't prepared for the amount of people that they had that night. It's the first one in Vegas.... you're gonna have a lot of people. Any place that I've ever been to has tons of food on the conveyor belts at all times and are much smaller places with people waiting outside for 2 hours.
When you go to a conveyor belt sushi restaurant you want your food then and there, it goes very quick. You shouldn't have to wait because there's nothing on the conveyor belt, then you have to place the order without knowing what half of the food is and then wait for a server to bring it to you. (some food is self-explanatory by looking at it, but certain items are not) If that were the case I could've gone to a regular all you can eat sushi restaurant that lists all the food and ingredients and it's only brought by a server.
Take a look at Kula in Los Angeles for an example of how to run a restaurant like this. There restaurants are small and are super crowded and sometimes you have to wait outside for two hours. But they always have food on the conveyor belts from the second you sit down. And it's a variety of salads, rolls, sashimi, desserts, etc. They even have sashimi that isn't raw fish and alternatives if you don't eat fish or raw fish other than tamago. (Though the aren't perfect by any means, but there a great example of always being busy and being on top of their food and having their conveyor belts and boats work.)
Maybe doing research on other conveyor belt sushi restaurants would help to fix certain problems.
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