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| - So, we just finished a meal here; we were in a hurry to find my niece anything to eat so the least busy place in Red Rock seemed a good choice, I mean how bad could they be. Well...
As soon as we arrived and told a young hostess we wanted a table for 7 problems arose. My recollection was she said they don't seat parties of our size because they don't have the right table for us (put two 4-top tables together honey...geez). We agreed to be separated as 3 & 4 top tables but the hostess decided to seat people behind us who aren't t even CHAIRMAN first (3 groups to be exact); they were regular folk like us. It's possible the ropes to separate VIP guests and regular guests were demented, it made no sense till after we finished our meals. I assume the more polished hostess, who just started her shift, fixed it and arranged the ropes wisely.
Anyway, a second hostess finally seated us (separately). i asked her why we couldn't be seated in a section where the tables were open; she replied that the section was close. Wow!!! So you're telling me if a group of 20 walked in with money to burn you wouldn't seat them because the section is closed. It's not like the section or tables were reserved, just that no server was assigned that area. GET A SERVER TO TAKE THE TABLE MANAGEMENT! Where were you guys anyways?
Ten minutes after being seated I kind of took it out on our server, Debra, with a grumpy and sad attitude for our mishaps. It did take quite some time for us to be greeted at the table or get a glass of water, but I shouldn't have because she was a pretty decent person and server. Debra asked how we were and I replied truthfully and said not so well. We told her the story and her reaction was what I'd expect most people in the industry to react...shocked. I jokingly asked her not to do anything funny to my food (it really does happen people, I worked in restaurants; I'm not saying it happens here but just saying, you never know). Never complain about staff until after your meal arrives; God forbid you ever have to return anything to a closed kitchen. Debra was a good sport though and a good server; she directed us to the manager-on-duty Kim a little later.
Meanwhile....
Right next to us, they were putting two tables together to seat 7 people. WHAT THE HELL! REALLY...Yup, slap #1 on us. We told Kim about it and she was amazed that happened too. We just gave constructive feedback for her to tell the hostess. She said she was going to give us a discount or dessert for what happened but that never really happened so I'll leave my criticism of Kim with a BIG FAT QUESTION MARK; who knows if she will even train the hostesses correctly and let them know of their poor performance. Besides, we don't care about freebies, although they're nice. Just fix what needs fixing, please! Anyhow, the 7 people that sat next to us were a perfect White American family so i had to ask if there was something wrong with us (you know, being minorities and all), at least she answered wisely. It does bring about good questions about the incident though. Hmmmm....
My food finally came. NY steak and eggs (MR, OE, S). The sourdough toast wasn't toasted; my steak was rare and just seared outside, and my eggs were over-medium. Food was just OK; I wonder if they rushed it or the chef got annoyed with the hurry order. I wonder if they.....?
Meanwhile...
That closed section, miraculously opened. They sat 4 next to us there (slap #2) and 15 minutes later they setup for a 6-top in that same closed section a few tables over (slap #3). OMG! It had to be us. Who knows, don't care! This place bites. I doubt it will ever get better. Here's a thought, let's train our employees before we feed them to the lions; they're lucky they slapped a bunch of kittykats instead of lions who would have chewed them up and spit them out.
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