Let me start by saying that if you're looking for a Henderson location to read or do school/home work or computer work - this is the place. It's a BIG location with lots of varied seating, both indoor and outdoor and both lounge and business. It's even got a long wooden stool bar with lightening and plug ins for laptops. It's perfect for a casual meeting or a library substitute.
That said, the service in this location is some of the worst I've seen in the brand. Every time I've come by I've had to repeat myself multiple times, I've gotten short comments from the staff, and I've been oft ignored for the apparently more important drive thru.
I've watched the staff bicker and argue with each other right in front of me. I've had one of the staff members dust the lights directly above myself and everyone else - and our open coffees while also ignoring crumbs, dirt, and grime all over the tables and chairs around us. I've watched staff whip trash bags around emphatically - dusting up air and who knows what else all in the name of apparent cleanliness. And most of all, and most importantly, I don't feel like any of the staff members could care less who is there.
Starbucks isn't my favorite place. But they generally try their best to make you feel welcomed into their corporate coffee paradise. And I sort of came to expect that. I didn't find it here.