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| - Dirty. If you ever plan on eating here, walk through the dining area & look at the floors. I swore up and down that I wouldn't return, but the manager seemed very sincere. He insisted that I had just missed a busy rush and they hadn't been able to catch up on the dining area. Just walk in with open eyes. Under every single table, there's a substantial mess. I'm not talking about just crumbs, but whole chunks of meat, pieces of lettuce, spilled soup... The tile isn't any better. Some areas were sticky where others showed obvious spill outlines of dirt and dust. Either the people who eat at Panera are the filthiest eaters on the planet or the staff just doesn't care. It's easy to dismiss a little mess as the result of some lunch/dinner rush, but if you look closer, you will see an obvious apathy towards cleanliness that is only addressed at the close of business.
While we, as adults, know better, it is not uncommon for a toddler to explore his surroundings as mine did. Unfortunately, there is a one inch gap between the seat and the wall. This design flaw leaves a perfect hiding place for dropped food. A diligent restaurant would recognize this and clean such a space often. This restaurant failed to do this. As a result, I spent Father's Day eve caring for my son who spent the night throwing up everything. I've been to a good number of restaurants with this same gap and yet, Ive never had to worry about it not being clean. Absolutely disgusting.
And if you still decide to brave the squalor of the dining room, do not order the brownie. They look beautiful, but have the consistency of adobe. My BBQ chicken salad was good as was the wife's sandwich/soup. It's a shame they don't take more pride in their dining area.
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