Their services are sold to you as "Hair Removal." Towards the end of my treatments I advised the staff I was not noticing much of a change, 40%-50% at most mainly in thickness of hair. I was advised that their services are "Hair Reduction" and that as far as they were concerned it was a successful treatment. After speaking with the manager they decided to give me 2 additional treatments. I still haven't noticed much "reduction" and they're unwilling to help. It's a waste of money since he treatments are ineffective. I purchased the life-time option and have not returned because the quality of your treatments definitely doesn't match their price. I definitely DO NOT recommend this establishment.