Last week caught me travelling for longer than I expected. I was running low on contacts, and shipping another box from home was not an option. Luckily, I was staying near the Camelback Colonnade LensCrafters. I figured they would have access to my prescription, which was written at a LensCrafters in California. Even if the lenses were out of stock, I could afford to wait while they shipped in.
When I called, I was told my LensCrafters in California would have to fax in my prescription. Inconvenient - my prescription is available at LensCrafters.com - but not the end of the world. I comply.
Forty minutes later I received a call from Miriam at the Camelback Colonnade LensCrafters. She informs me that they did not have my lenses in stock. I ask if she could check whether other LensCrafters in the area had the lenses in stock. She tells me I should call them myself.
Then she hung up. I am not sure if she was being rude or negligent. Either way, nobody deserves this kind of lack of professionalism.