Jack Walker was apart of the problem. I attempted to deal first with the service advisor greg. He couldn't help me and jack got involved. I had my paper from my previous appointment in the car which stated it was covered. When I spoke with jack, I allowed him to review the paperwork for verification. Then when I got to the dealership, he refused to help me and said I would have to pay the $800+ dollars.. Jack also mentioned he'd try and get me a discount. This isn't my first rodeo. I ALWAYS get estimates before I spend a couple hundred dollars. The first place I called quoted me $649 if all mounts were broken, so I set up an appointment next week for a free check. So that's already a savings of at least $150. Then greg was very disrespectful when getting my car. He didn't say anything when he pulled my car up or he didn't give me the exit paperwork. So, I backed up and drove out the entrance. Which was frowned upon to say the least. But what really takes the cake is, my paperwork seems to have been STOLEN from my car. I allowed jack to go into my car in good faith and assumed he return the paperwork once he reviewed it. I was WRONG! Now I don't have the documentation showing the work was covered.