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| - Marcel's has all the ingredients to be a good restaurant. I enjoyed the food, and I agreed with its prices. However, I feel like the restaurant was really let down by the front of the house.
I made a 8:30 reservation, and made my way to their doors by 8:25. Although I did not expect to be seated right away, I did, however, expect to be seated within a reasonable time. In reality, I was not seated until 9:05. This was not an unique occurrence. Marcel's doors were crowded by at least 12 people at one point, all of whom, had 8;30 reservations. The maitre'D was clearly overwhelmed. While it's hardly his fault, the management need to rethink their current operations. I understand overbooking to prevent last minute cancellations. However, overbooking to the point where over 10 people had to stand outside the restaurant is not acceptable.
When we were seated, the waiters moving at a reasonable pace. Our requests were answered to. Our waiter had asked politely if we had any questions about the menu. I asked him for a recommendation and he was keen to provide one. Marcel's kitchen had prepared a very unique appetizer that was served in a martini glass. The appetizer itself was really good, but I wished our waiter could have provide us with an explanation on the dish.
Marcel has a lot of things going for it. It's attention to detail, from its food to its decor, is very commendable. I hope they can work out some of their kinks with their operations. It's the only thing stopping Marcel from becoming a great restaurant.
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