My fiancé and I had our home built by American West and it has been such a headache. First we didn't even know we had our loan approved till almost the day we signed, the communication was awful.
Then we moved in, the first two days in our home the ceiling split open because they installed a pipe wrong, we had a giant hole in our ceiling and had people in and out our first few days.
We also noticed they forgot to install toilet paper holders and hand towel holders in all the bathrooms.
We also upgraded to have a fireplace in our living room, but it squeaks high pitch and makes a god awful noise. We've been trying to get it fixed since march and finally got an appointment. The only time they could do it was when me and my fiancé were both at work, so I asked my parents to come in from San Diego and be there so we could fix multiple issues (including the fireplace) that needed fixing.
The people show up to fix our fireplace and said they forgot their tools, so had to reschedule... keep in mind my parents came in town just to be here for this appointment. Now my fiancé or I is going to have to take off work to be there.
Don't worry... not done yet. We also had a pool installed. The people who did the pool turned off our water and didn't tell us so all of our plants in the front yard died, we kept checking the sprinkler and my fiancé said 'it looks on the timers on why are these dying?' Well it's because they turned off the water. We asked why they wouldn't have told us... they said they forgot.
Today we woke up and people were in our yard putting up the wall... my fiancé looked and said they aren't doing that to code. To which the worker replied "fuck" the manager had to come over and indeed they weren't doing the wall to code with the pool.
It's like is there anyone in charge? Does anybody communicate with anyone? Does anybody know what they're doing? It's been ridiculous. We bought a brand new home so we wouldn't have to worry about stuff like this and we wish we went with a different builder. People looking into American West feel free to contact me and I am happy to honestly answer any questions you have.