My phone had been through so much. Shattered screen, dropped in water, would not hold a charge ... then one day it just died and would not come back on. I had not backed it up in about a month and had pictures from our vacation in PR that I was desperate to retrieve. As a last ditch effort I took it here in hopes that they could just get it to turn on as to retrieve my photos. After a very short wait, the sales guy came and told me he was able to get it back on! I was so happy! When I asked him what I owed him, he told me nothing. I offered to buy him lunch but he humbly declined. I hate I did not get the young man's name who was able to get my phone to turn back on and allow me the chance to back it up but I hope he reads this and knows how appreciative I am for his help. THANK YOU! If you ever need a trustworthy place to repair your phone, I highly recommend CPR University.