| rev:text
| - The store has a wide variety and selection. And the quality of the clothing is good and durable, but I made a vow after my 2nd and last visit:
I
WILL
NEVER
SHOP
AT
KOHL's
AGAIN
What happened to create this? I had to make a return sometime in the pre-Christmas sales of '11. I went in, and asked about how the pricing for the return was being done, because it was listed in a very confusing manner. The associate who was assisting me, did not know the full answer and asked the customer service manager to assist (fine. not a problem, when you don't have the proper answer). Here's where my problem arrived - the manager was talking down to me and not even looking at the receipt was telling me "oh, yeah; you are getting your money back". Me "That is not my question. I am asking about this particular charge showing under the return, I am confused about this." the Mgr in a very unpleasant tone "Oh well what's the problem? You're getting your full refund back." and further commenting to such a point of making me feel that I was being stupid for daring to ask about something that is not very easy to follow to begin with! I was getting so pi**ed off, I returned my entire purchase to the store - and told them explicitly I would never shop in that place again. The manager's reply, "Well you are never going to find a better return policy, because we have the best one!" I even had some Kohl's cash rewards - which I gave to a customer at check out to use. The cashiers saw how visibly upset I was (my hands were shaking pretty bad, and my voice was shaking too), and I said that there is nothing that the company can do to make me want to step foot into ANY of their stores. The cashiers were even horrified at how I had been treated by the customer service department, and were very sincerely apologetic. I called the 800 number after it had happened, to mention how poorly I had been treated, and all I can say is - if this is how poorly I was treated - how many others are being treated the same way? The customer service at the 800 # was appalled to hear how I had been treated, and actually took the time to explain things in a very reasonable manner, and had made offers to come back to the storebut I declined them all. $10 off, 15% discount...seriously? No offense, but that's the usual customer coupon deals. My reply (in a very nice manner) to the lady was if they could authorize $100 or more in store, credit, then maybe I would reconsider. She did not have that power to do so. I explained to the gal when a customer is put down so much by management or any other store rep to make them feel or think they are unintelligent because of a confusing way something is listed (and she even agreed the way items are displayed on receipts are very confusing) - you have effectively blocked them from wanting to shop with you at all. In being a yelper now, I figured I would let everyone else know about this horrid experience, and the lack of professional customer service at this location. I can only imagine if a manager will treat a customer this way the employees under this individual's supervision will do the same or worse to other customers.
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