Usually see Jay and he's amazing. I couldn't get in with Jay so they recommended me their "next best" and I ended up having exactly 3 highlights on one side of my head. (See pics) Couldn't tell in the salon, lights too bright. Looked ridiculous had to get it emergency fixed the next day at a different salon...the same friend I saw at Studio booth the day before was ALSO getting her hair fixed at the other salon. If you don't get the right person, don't go!!!!!!