How anyone gives this place more than one star is beyond comprehension. It's terribly noisy. The ice cream is not made on premises and is just so so. The flavor choices are dismal. The employees didn't seem organized or know their own menu. Their lack of attractive uniform didn't help. The decor is tired, insipid and dull. This place needs a real makeover, New product...it needs class. Why couldn't Frost locate downtown instead of San Tan Mall? As a food destination Gilbert is doing well, but Petersens is far below the mark.