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  • Do not buy anything here. My daughter bought a top and the seams frayed after washing it and she never ever got a chance to wear it. They refused to take it back when she tried to return it because it was beyond 30 days and refused to even look at it when she said it was defective. I contacted customer service via email and said that this is clearly not right and there must be some misunderstanding - they apologized and told me to go to the store with a case number from them so the manager could inspect and verify. I did that today and after waiting 15 minutes for them to find a manager the manager looked at the item agreed it was defective and said she had to call customer service to verify the case number. When she tried to call she said they were not open today and could I come back tomorrow. No no I cant come back tomorrow this is my third time trying to resolve what should have been solved in 5 minutes on the first trip. I am now out 39.95 plus tax and whatever my daughter has left on her gift card because I refuse to ever set foot in this store. Ridiculous and criminal thanks zara for stealing my money and then wasting my time.
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