Worst customer service experience ever. I came in looking for a specific accessory (purse strap) for a clutch wallet someone had given me as a gift. Was ignored by the woman on the sales floor and both women behind the counter until I walked up to the register and said "Excuse me, I'm looking for something". The store wasn't busy either. One family was in there looking at large bags. The woman at the register told me that Vera Bradley doesn't sell purse straps, but they have lanyards that "have many uses" and left me at the accessories table trying to figure out how to attach a lanyard to the wallet. I actually had to leave the store to Google "Vera Bradley keyturn wallet lanyard" to figure out how to use a lanyard to make a purse strap or wrist strap from a Vera Bradley online forum. Apparently, staff at other stores are actually helpful and show things to their customers. The only reason I didn't leave was because I drove to Ross Park Mall just to buy this purse strap/lanyard and I didn't want to pay extra for online shipping. I'll never go back.