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| - It's been a while since I've been to The Keg, and I'm reminded why it's been so long. For me, this restaurant used to be a place where you paid a little more for a nice dinner, but could expect a great steak, good service and overall a great night out. However, in recent years, their standard for all of the above has decreased greatly (much like so many other chain restaurants do when they grow so much that their quality suffers)... and with so many new, wonderful restaurants opening up... well, who needs The Keg?
I came here only because I was at the Westin downtown on a Sunday evening, where 90% of the restaurants in the surrounding area are closed on weekends (really, Calgary, what's up with that?) I ordered a Caesar salad ($7.50) topped with steak (+$10) - how could that possibly be screwed up? Oh, but it can.
First of all, I made the mistake of coming here on Mother's Day (I take FULL responsibility for this one), so I knew better than to wait for a table, I asked for my order to go. I was told it would be approximately 20-minutes... totally understandable based on the crowd. As I waited, I saw walk-in customers be turned away because the restaurant was at capacity with reservations alone. I think about 2-3 groups had been turned away before the hostesses started offering bar-seating as an option... I was surprised it had taken them so long to figure that one out and, in the process, had lost some revenue.
The ONLY great thing I have to say about this location are about the hostesses, and the few (I presume) managers who stopped by the hostess table: they were incredibly friendly. During my wait, where I stood awkwardly by myself at the entrance, they all had smiled and made sure I was taken care of, chatted with me a little and offered recommendations on food (although I'd already placed my order, they caught me looking, as usual, at the dessert menu). I watched as they greeted everyone who came in, and tried to accommodate different seating/food requests.
That being said, I stood there for longer than 20-minutes (as I watched an entire period of hockey, and then some, on the bar TV's) before one of the hostesses must have realized it and asked one of the managers to check on my meal. He returned immediately ready-to-go which I knew meant one of two things: either 1. he just happened to get there as my meal was being plated, or 2. it had been sitting, waiting a while for someone to get it... I'll give you all one guess as to which scenario happened.
The manager DID apologize for the wait, threw in some bread and candy, and I was off to my hotel room to eat...
My salad was small, the medium-rare steak was more like medium (either he cooked it too long, or it really had been sitting and waiting for so long under the heater that it continued cooking) and not very warm at all... I was so disappointed, yet not surprised at all. The Keg has simply gone down in quality, and that's the plain and simple truth. Calgary's bound to have better steaks out there, and you're all better off searching for it elsewhere...
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