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| - We have given Osaka their last chance. They have good sushi, most of the time. They do however take liberties with the ingredients. My wife hates cream cheese. When we complained that cream cheese was not in the description of ingredients, they said the rolls are subject to chef discretion (actually the explanation was not that simple or precise, but that is what the server was trying to say). We gave then a second chance. All was well for 2-3 other orders. This last time was a to go order. We tried the tempura seafood for the kids. 12 pieces of seafood was the menu description. We had 16 pieces of fried broccoli, onions, carrots, zucchini, 2 pieces of shrimp, and 6 pieces of something else. Also, it was not tempura. It was breading like you would find in your local grocery frozen fish section. I called back to complain. I was polite, really I was. I asked them why I had all then fried vegetables when I ordered seafood. I was told,"I just work here, I will ask my boss". She came back and said, the order was correct. If I was not happy, I should come back and they will give me more seafood. I ask for them to credit me back the "seafood" tempura. She said they would not do that. I asked her if the "shrimp"tempura came with fried broccoli as well? She said"no it does not". I then asked, " why does the seafood tempura come with it then". In the end, I took everything back to a very nice young lady who seems to completely understand my position, but she " just worked there". Horrid customer service. And it starts from the top. Stay away.
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