I was planning a trip to vegas with a group of friends and we wanted to get a massage while out there. I found a deal for essence in groupon. booked 5 massages and each lady had a different outcome. one of the ladies in the group was trying to tell her therapist that she was working to hard on her shoulder. The therapist must not have spoken English because she didn't stop or reduce the pressure. My friend felt like a nerve got over worked and her should hurt for days after. When I got my massage I was expecting a nice relaxing massage and instead I got a gentleman that gave me a totally different kind of massage. It felt like I was getting a workout. He did great reflexology on my head but just moved so fast. We were all suppose to receive a hot stone massage, which eventually they used hot stones on us but the stones were only used for a few moments. My sister was getting a massage along with me and her therapist kept stopping the massage to leave the room. The massage therapist never said that she needed to stop or leave would just walk out, the masseuse would leave the room to get the hot stones and towels, very unprofessional. My sisters lady actually told her her English wasn't very good. The other 2 ladies in group both loved their massages one of them even got the same male therapist I did. She really enjoyed the reflexology as well. I feel like this deserves a 2.5 star rate for a few other reasons not listed.