Bruegger's is down the street from my office so I wanted to like it but that didn't happen on my first visit.
I stopped in at 7:30am on weekday and ordered a toasted blueberry bagel with strawberry cream cheese. For some reason this took about five minutes which seemed like a long time since no one else was there. The guy who took my order started it but then attended to two other people who came in after me and I was left wondering who would give me my bagel. After picking up an OJ cup I finally asked for my bagel and he said, "Oh yeah, it's coming".
The whole experience was awkward and drawn out to the point where my first visit to Bruegger's will be my last. :/