Absolutely awful!
I sent someone to pick up my item. They looked at the invoice and handed him something in a garbage bag saying, "That's yours."
He had no idea what it was. When I got it home, it wasn't even the correct item. The wrong thing altogether AND it's shredded and torn.
Called. Left message. No return call. Sent email. No answer. Chatted online with someone named, Teisha. She said she would forward the photos to "5 star." I asked her what that was and she replied, "its the person you picked it up from!," then ended the chat. Yes, she spelled "it's" wrong. She was rude and then hung up on me.
The place was a dump and completely unorganized. I doubt I will get this resolved with them so I will contact me credit card company and dispute.
You can see by all the recent reviews, they don't care about their customers or their reputation.