1). My pool was not vacuumed when needed. The filter would be turned on all day to let the automatic vacuum run instead. Even though I pay in advance for this full service. I spoke to Chris and the first time it was addressed. The second time it happened it was not address.
2) instead Chris just decided to have a new pool cleaning company start cleaning my pool without discussing this with me at all.
3). This means he gave my personal address to someone I hadn't spoken to or discussed pricing etc with.
4) the real kicker is that Chris also gave the owner of this other pool company my personal credit card information without my permission. Definitely not only poor business practice but also illegal.