I was made to wait even thought all stylist were just walking around talking to one another when I entered and nobody was cutting anybodies hair. No one else was waiting for their haircut either. I made my appointment online, showed up on-time and the staff still sat another guy first that came in after me. That was just rude. Every time I get my hair cut at this facility, it seems like they have completely different staff and there is no consistency of quality whatsoever. Some haircuts are great, some are really bad. Some stylus actually poke my head with their scissors at times and run their trimmers into my skull like they were digging for treasure. It's like gambling with my hair every time I come in, but I always get charged the same either way. A little more professionalism and less attitude from the staff could go a long way in improving their business.