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| - I've been going back and forth on whether to give 3 stars or 4 stars... Ultimately, it gets a 3.5. If the manager and waitress wouldn't have been so apologetic and kind about what happened, my husband and I were ready to give 2 stars... So, we made an 8PM reservation. Very long week, and we needed a romantic evening out with some amazing food. We showed at 7:40pm and were seated but not at a very romantic table, squished between two other couples, and the music was SO LOUD we could have a conversation across the table. We were literally yelling back and forth to communicate. I get it, SLS is going for an epic club, high class, party all night scene... But does the restaurant need to be louder than the club? I'm 29, so I'm not some old crotchety lady... They took musical ambience to a whole new extreme.
Jennifer was our waitress, and let me point out that she was TOP NOTCH. This girl is good at her job and our experience was in no way her fault. She was probably the best waitress I've ever had.
So, we've sat down, Jennifer comes to greet us right away and fill up our water. I order green tea, and 15 min later it comes out luke warm and very flowery. I just wanted some pure HOT green tea. But hey, it's a new experience, so I drank my luke warm flowery beverage. We promptly got the Brussels sprouts, and they were AMAZING.
Then, 12-15 more minutes for our edamame... And then 20 more minutes for our crispy rice spicy tuna appetizer... And then the biggest wait of all... Over 30 MORE minutes pass after the spicy tuna, waiting for our next salmon/caviar appetizer and yellowtail sushi roll... We can't talk to each other, it's too loud, and my tea is now gone from luke warm to cold... So we give up and ask for our check, we were going to head over to umami burger for the dinner we never received at Katsuya. Jennifer is super apologetic, agreeing it's taken much too long. She assures that the sushi is on it's way, but she's taking it off our bill. The manager comes over and sees if there is anything else she could do and also apologizes. (It was really sweet, but then we became the center of attention... :( )
The sushi roll was good but the salmon appetizer was on soapy cucumbers which definitely took away from the freshness of the salmon caviar bite.
We really appreciate their kindness, apologies, and the personal care after the fact. Jennifer had no control over how the food was coming out of the multiple kitchens, so we don't blame her.
Am I dying to come back? Not after that, no. We will likely give it another shot in a few months when they've worked out the kinks of having four kitchens. I hope it's a better experience next time... When my husband surprises me with a nice dinner out, it's a letdown when it goes like this. :/
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