My dog loves coming here, and I've never had less than a completely pleasant experience with the staff and the services.
The reception area is clean and they are quick to get you signed in. There's a Keurig machine for use while you wait, which is never long.
You and your pet are brought into an exam room where they go over the reason for the visit, a few questions about your pet's diet and any changes in behavior, and what charges to expect. They do take your pet to another room for some tests and services. During my first visit showed me this room so I didn't sit there imagining they carted my dog off to a hidden pet dungeon. When they return they go over what they did, what your charges are (again!) and any follow up information you need to know.
They are timely with test results and stay on top of when your pet is due for vaccinations. I got my money's worth with a PAW plan, and loved the training class I took there with my pup (as did she!).
They might be a little heavy-handed with the treats, but hey, a dog that is excited for her appointments is worth it!