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  • AMAZING customer service is what I want to talk about. We arrived about 11:30 pm and I had my elderly mother with - we flew in from Hawaii - long trip. Our room ended up being on the 2nd floor and there's no elevator. Tristan tried to help my mom, but she couldn't make it up the stairs. I was in a panic, exhausted, and aggravated and Tristan got us a room on the first floor - didn't charge us extra for the upgraded suite - and, the most amazing part - she drove us in her personal vehicle around to the back where our room was and helped us get inside!!!!! Who does that??? Tristan does. She went above and beyond her job. I am forever grateful. The motel is older and next to a 'gentleman's club' and while I'm no snob, I do like to stay at nicer places typically. But what Tristan did went beyond anything I could have hoped for. Bless her!
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