An updated review due to a more recent visit.
The therapist was very friendly despite that I was 10 minutes late. She immediately escorted me to a treatment room and asked about my concerns and pressure preference. During the massage she also checked in with me twice about the pressure.
This is not a spa facility at all, but more like a medical clinic, which is I think what they strive for. Their therapists are also at reception, which I personally think is an efficient arrangement.
To sum up, much better impression this time :)