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| - I scheduled a massage at the Scottsdale Hilton when I was staying there. When I arrived, no one was at the desk to greet me, nor offer me any tea or water. I was also supposed to get a heat pack placed on my back at the end, which never happened. I also specified when I reserved it through Tod that I wanted a full body massage, and did not get it. Justin, who actually performed the massage, not Tod, focused half the session on my back - he did not massage my wrists, arms, legs, or feet. I have had better massages for less than half the price charged - this massage was definitely not worth $145.00. I have never paid that much for a massage and thought I would treat myself, but it was a let down. Nothing special. I would not go again and would not recommend it. And, yes, when you call, you get voice mail - very unprofessional.
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