rev:text
| - honestly i dont want to even give this place a star. but i guess i am forced to.
i stood at this garbage hotel in april as a last minute thing.
I checked into this hotel and had a HORRIBLE experience, from Customer Service to Room Cleanliness. When I got to the hotel, I waited 37 minutes just to check in, on top of that I was lied to about which room I would be getting for the price I was splitting with my girlfriend. When I finally got into the hand me down room, I was looking around and went into the bathroom to see that area of the room, and looked in the toilet, and there was human waste waiting for me in there. I immediately called the operator, which took over 30 minutes to get a hold of 1 person to let them know what I just found, and I was not offered anything of interest in return. After not helping me at all, I asked the man to just transfer me to the bell hop desk so I can get my bags up to the room, and I was on hold again for the bell desk for over another 30 minutes, then waited another 20 minutes just to get my bags up to the room after the request.
After further inspection of the room, I saw the room was dirty. There was a layer of dust on everything, items were not placed in areas they most likely should have been. Just overall a very LOW experience for the value we were paying and after complaining about this to supervisors, getting nowhere.
when i complained to a manager, i was offered a $50 food credit...but since i have filed dispute with my credit company for the charge. i dont want a $50 food credit, i want my moola back.
|