Stopped in with my wife... really enjoyed the experience of finding my sleep number. Overall, I thought the sales person was helpful and understanding.
We left without purchasing. He (Mike) did contact me to see if he could aid me further in my decision. I told him that we decided to go forward with the bed. We chose the i-8. By the time we purchased pillows covers, etc... I was in for about $8500.00.
I know that is allot for a bed, but the positives outweighed the negatives.
On delivery day....not before but on the morning they were supposed to deliver, I recieved a bomb from Sleep Number... I was told that they forgot to put my bed on the truck for delivery and it was going to be another week!!!
I was extremley disappointed...I told the lady that I wanted to cancel my order.... her response was... OK... let me give you the cancelation department... Yep...they have a department to handle cancellations!!! What did that tell me???? So I spoke with the cancellation expert who I think was eating an apple or carrot while she was dealing with me... I was waiting for a Whats up doc to come out of her mouth... she was rude, and in a hurry to get off the phone. She told me that the box I received (Sheets and Pillows)needed to be delivered to UPS as refused... Just some homework for me to do. I asked for a confirmation number... she acted like I was crazy... we dont do that here...
I called Mike, thinking that he could fix this.... he was not in, so I left a message. He never called???? He just lost an $8500 sale and never called????
I went by the store to purchase the pillow that I fell in love with... figured they could not screw that up... Spoke with Mike and the other sales people... while they were very apologetic and seemed to get my point, they were really no help.
I asked them for a regiional managers number, so that we could discuss the problem. What I did not mention was that my wife and I broke down our old mattress and were ready for delivery...for nothing.
The staff said that they could not give the regional managers number to me, but they would tell him the situation and he may call me... that was about a week ago...no call.
Look if you like poor customer service and really dont care what happens when you have issues with your purchase... by all means buy Sleep Number!!! Im shopping for something different.