After having a poor customer service experience a few weeks back, I came back today. I didn't have an appointment (because let's face it, I can barely schedule my sleep these days) but I was able to get nails done fairly easily. There was a wait, but Elegant is honestly the nicest/ cleanest nail salon in town and the staff is very nice, so it was worth it.
The most impressive thing they did today was remember me from my last visit and genuinely apologize. They are back in my good graces. I have referred nearly all my girlfriends here and for the most part they love it too!! Mimi, Christine and Kevin are our faves but everyone is nice!